Frequently Asked Questions (FAQs)

1. What is Trulet?

Trulet is a premium personalized jewelry and gifting brand specializing in custom bracelets, engraved accessories, and meaningful keepsakes designed to celebrate special moments.

2. Can I personalize my bracelet?

Yes! Many of our products can be personalized with your name, initials, date, or custom text. Simply enter your desired customization before adding the product to your cart.

3. How long does it take to process personalized orders?

Personalized products are carefully crafted just for you and typically require 2–5 business days for production before shipping.

4. How long does shipping take?

Shipping times vary depending on your location. Most orders are delivered within 4–8 business days after dispatch.

5. Can I cancel or change my personalized order?

Because personalized items are made specifically for you, orders cannot usually be modified or cancelled once production has started. Please review your customization details carefully before placing your order.

6. Do you offer Cash on Delivery (COD)?

Cash on Delivery availability depends on your delivery location. If available, it will be shown during checkout.

7. What materials are your bracelets made from?

Our bracelets are crafted using high-quality materials selected for durability, comfort, and a premium finish. Material details are listed on each product page.

8. Will my engraving fade over time?

Our engraving process is designed to provide long-lasting quality. With proper care, your personalized engraving will remain clear for years.

9. How do I take care of my jewelry?

To maintain its beauty:

Keep it away from water, perfumes, and harsh chemicals.
Store it in a dry place when not in use.
Clean gently with a soft cloth.

10. Do you accept returns?

Due to the personalized nature of custom products, personalized items are generally not eligible for return unless they arrive damaged, defective, or incorrect. Non-personalized products maybe eligible according to our return policy.

11. What if I receive a damaged or incorrect item?

If your order arrives damaged or you receive the wrong item, please contact our customer support within 48 hours of delivery with clear photos, and we'll work to resolve the issue promptly.

12. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS, allowing you to monitor your shipment in real time.

13. Is my payment information secure?

Absolutely. We use secure payment gateways and industry-standard encryption to ensure your payment information remains safe and protected.

14. Do you offer bulk or corporate orders?

Yes! We provide customized bulk gifting solutions for businesses, events, weddings, and special occasions. Contact us for pricing and personalized assistance.

If you have any questions or need assistance, our support team is always ready to help. Reach out through our Contact Us page or email us, and we'll respond as soon as possible.