Refund policy

Return, Exchange & Refund Policy

At Trulet, every personalized product is handcrafted and made exclusively for you based on your customization choices. Since each item is created uniquely, please read our policy carefully before placing your order.

Customized Products – No Returns or Exchanges

All customized and personalized products are specially made according to your selected name, design, photo, engraving, or other customization details.

Therefore, we do not accept returns, exchanges, or cancellations once your order has been confirmed and production has started.

This policy applies to:

  • Personalized name products

  • Photo customized gifts

  • Personalized jewelry

  • Engraved accessories

  • Made-to-order products

  • Any custom-designed items

Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product

  • A defective product

  • An incorrect item

Please contact our support team within 48 hours of delivery.

To verify your claim, you must provide:

  • A clear unboxing video recorded from the moment the package is opened (without any cuts or edits)

  • Clear photos of the product and its packaging

  • Your Order ID

Please Note: Claims submitted without a proper unboxing video may not be eligible for approval.

Replacement Policy

After reviewing and verifying your claim, we may offer one of the following solutions:

  • A replacement product, or

  • Store credit or a refund (only if a replacement is unavailable)

The final resolution will depend on the nature of the issue and product availability.

Refund Policy

If your refund request is approved, the amount will be processed to your original payment method within 5–7 business days.

Processing times may vary depending on your bank or payment provider.

Important Information

  • Slight variations in color or appearance due to screen settings or lighting conditions are normal and are not considered manufacturing defects.

  • Customized products cannot be returned or exchanged due to a change of mind, personal preference, incorrect information provided by the customer, or sizing issues (where applicable).

  • Requests submitted more than 48 hours after delivery may not be accepted.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team through our website's Contact Us page or email us.

Website: www.trulet.in